TERM-062Behavioral
Heroics
Individual acts of extraordinary effort that compensate for systemic failure. Heroics feel good — they're visible, appreciated, and sometimes necessary. But an organization that depends on heroics is an organization that hasn't fixed its underlying problems. Heroes burn out. Systems don't.
Institutional States
Seeing this pattern in your organization?
The diagnostic identifies which institutional state is generating the friction — and what to do about it.
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