The Broken Compass

• The Broken Compass

  The offsite was great. Everyone left feeling aligned. That was three months ago. Since then, the same agreed strategy has been interpreted six different ways — and nobody has acknowledged the contradiction because acknowledging it would require having the conversation that nobody wants to have.

• The Cost of Flying Blind

  The clearest signal of a broken compass is not disagreement about strategy. It is agreement that doesn't produce coordinated action. The organization left the offsite aligned. Three months later, nobody is executing the same strategy.